Frequently Asked Questions

Absolutely! We provide fully customized packaging solutions tailored to your brand, including logos, colors, designs, and messaging that reflect your unique identity.

Yes, we offer plain, unprinted packaging boxes for customers who only need structural packaging without any branding or artwork applied.

We produce a wide range of styles including tuck end boxes, two-piece boxes, mailer boxes, rigid boxes, sleeve and tray boxes, and fully custom die-cut structures tailored to your product.

Yes, our packaging is made using recyclable and eco-friendly materials such as kraft and corrugated stock, and we partner with OneTreePlanted to help offset our environmental impact.

Yes, we can incorporate child-resistant closures and structural features into your packaging design for products that require added safety compliance.

Yes, we recommend ordering a sample or a small pre-production run so you can check the material, print quality, and structure before committing to a full order.

Our minimum order quantities vary by product and material, but we work with both small businesses and large brands — reach out to our team for the exact minimum on your specific box style.

Sales tax may apply depending on your location and local tax regulations. Any applicable tax will be clearly itemized on your invoice before checkout.

No, we believe in transparent pricing. Your quote includes all production, printing, and material costs, with no surprise charges added later.

Yes, per-unit pricing decreases as order quantity increases. Choosing standard stock materials and simpler finishes can also help lower your overall cost.

Refunds are handled on a case-by-case basis in line with our return and refund policy — please contact our support team to review your specific order.

Setup fees may apply for certain custom printing plates or die tooling on first-time orders, and will always be disclosed upfront in your quote.

Our company is based in the United States, with production and support facilities designed to handle both domestic and international orders efficiently.

Once production is complete, your order is shipped via our trusted freight and courier partners, with tracking details sent to you as soon as it leaves our facility.

You can reach our support team directly at sales@ecopackagingmasters.com or through our toll-free number for real-time updates on your current order.

For questions on existing orders, email info@ecopackagingmasters.com or reach out via WhatsApp, and our team will assist you promptly.

Design your artwork in CMYK color mode at 300 PPI, keep it within the provided dieline and bleed area, outline all text, and embed any linked images before submitting.

Once you submit your file, our prepress team runs a free artwork check and will contact you directly if anything needs adjustment before printing begins.

Yes, we support inside and outside printing on most box styles — just submit separate artwork files for each side, matched to the same dieline.

We accept vector-based files such as PDF, AI, and EPS for the sharpest, print-ready results.

No, our standard CMYK printing covers full-color artwork at one flat rate. Additional charges only apply for special finishes like Pantone spot colors or foiling.

Yes, we can design and manufacture custom inserts — including foam, cardboard, or molded pulp — to fit and protect your product inside the box.

Yes, our in-house design team can create a custom box structure and artwork from scratch based on your brand and product requirements.

Please submit a vector PDF, AI, or EPS file built on our provided dieline template, with text outlined and images embedded at 300 PPI.